Cancellation/Deposit Policy
Beginning January 1st, 2024, Valley Veterinary Hospital will be implementing several changes to our Cancellation and Deposit Policies. These changes will affect appointments canceled within 24-72 hours of their scheduled start time (indicated below).
We will now be collecting deposits according to the following schedule:
| Appointment Type | Deposit Amount |
| Saturday Appointment | $50 |
| Same-Day Appointment | $50 |
| Surgery/Dental Procedures | $100* |
| Ultrasound/Echocardiograms | $100* |
| TPLO/Orthopedic Surgeries | $250** |
*Surgery, dental, ultrasound, and echocardiogram appointments that are canceled within 72 hours or are not shown up for will forfeit their deposit.
**TPLO/orthopedic surgeries are non-refundable
We will also be implementing cancellation fees according to the following schedule:
| Appointment Type | Cancellation Window | Fee |
| Sick/Wellness Appointment | If canceled within 24 hours | $50 or forfeit of any deposit |
| Technician Appointment | If canceled within 24 hours | $20 |
| Surgery/ Dentals/ Ultrasounds/ Echocardiograms | If canceled within 72 hours | $100 or forfeit of any deposit |
| TPLO/Orthopedic Surgeries | N/A | Forfeiture of $250 deposit |