Cancellation/Deposit Policy Form

Beginning January 1st, 2024, Valley Veterinary Hospital will be implementing several changes to our Cancellation and Deposit Policies. These changes will affect appointments canceled within 24-72 hours of their scheduled start time (indicated below).

We will now be collecting deposits according to the following schedule:

Appointment Type Deposit Amount
Saturday Appointment $50
Same-Day Appointment $50
Surgery/Dental Procedures $100*
Ultrasound/Echocardiograms $100*
TPLO/Orthopedic Surgeries $250**

*Surgery, dental, ultrasound, and echocardiogram appointments that are canceled within 72 hours or are not shown up for will forfeit their deposit.
**TPLO/orthopedic surgeries are non-refundable

We will also be implementing cancellation fees according to the following schedule:

Appointment Type Cancellation Window Fee 
Sick/Wellness Appointment If canceled within 24 hours $50 or forfeit of any deposit
Technician Appointment If canceled within 24 hours $20
Surgery/ Dentals/ Ultrasounds/ Echocardiograms If canceled within 72 hours $100 or forfeit of any deposit
TPLO/Orthopedic Surgeries N/A Forfeiture of $250 deposit